Digitalization: optimizing the travel experience

We attach high strategic priority to the digital transformation of our processes and services. A Group-wide task force is planning to use modern technologies to develop Munich Airport into a premium innovation hub and make the travel experience of passengers even more efficient and thus more pleasant.

  • A smart guide to the gate
    Since the fall of 2023, smart baggage trolleys have been guiding passengers to their departure gates. 60 trolleys equipped with interactive tablets make it easier to navigate Terminal 2 and increase awareness of the offers and services that customers can use on their way to the gate.
  • Google Indoor Navigation
    In a collaboration between Munich Airport and Google LLC, the online navigation in the terminals has been expanded to include the «Indoor Live View» augmented reality function.
  • CT scanner at the security checkpoints
    Since the beginning of 2023, a project to equip all control points at the airport with a total of 60 computer tomographs and 48 newly designed control lanes has been gradually being implemented. Our passengers can therefore benefit from increased safety, greater efficiency, and improved comfort. They no longer have to show electronic devices or liquids they are carrying separately. In 2026, Munich Airport will be the first airport in Germany to be fully equipped with the new security technology and convenient control lanes.
  • Autonomous driving
    Since October 2023, a feasibility study for the operation of autonomous vehicles on the apron has been underway. The goal is to define a roadmap for the expansion of autonomous applications and digital infrastructure based on the evaluated technologies, processes, guidelines, and use cases and to implement it in the coming years.
  • Artificial intelligence
    We are currently developing guidelines and policies for dealing with artificial intelligence and are implementing the relevant initial measures. Both employees in their day-to-day work and travelers at the airport are to benefit from suitable applications.
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